Privacy & RETURN Policy

**Privacy Policy**

Last updated: June 20th, 2023

This Privacy Policy describes how MENSA MUSA ART ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from our website.

**Information We Collect:**

When you visit our website, we may collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, operating system, referring URLs, and other information about how you interact with our website.

We may also collect personal information provided by you, such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website.

**How We Use Your Information:**

We use the collected information for the following purposes:

1. Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
2. Personalization and Improvement: We may use your information to personalize your shopping experience, improve our website's functionality and content, and understand customer preferences.
3. Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and marketing communications about our products, events, and special promotions. You can opt-out of receiving these communications at any time.
4. Analytics and Insights: We analyze the data we collect to understand and improve our website's performance, optimize marketing campaigns, and enhance the overall customer experience.
5. Compliance and Legal Obligations: We may use your information to comply with applicable laws, regulations, or legal processes, and to protect our rights, privacy, safety, or property, as well as those of our customers and the public.

**Information Sharing**:

We may share your personal information with the following parties:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support.
2. Business Partners: We may share your information with trusted business partners who collaborate with us to offer complementary products or services.
3. Legal Requirements: We may disclose your information in response to a valid court order, government request, or when required by applicable laws or regulations.
4. Protection of Rights: We may disclose your information to protect our rights, safety, privacy, or property, as well as those of our customers or others, including detecting and preventing fraud or security breaches.

**Data Security:**

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

**Data Retention:**

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

**Cookies:**

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and allow us to recognize and remember your preferences. You can choose to disable cookies through your browser settings, but this may limit your access to certain features of our website.

**Your Rights:**

You have the right to access and update your personal information. You may also request that we delete your personal information, except for any information that we are required to keep for legal purposes.

**Security:**

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

**Changes to this Privacy Policy:**

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "Last updated" date.

**Return Policy:**

Last updated: June 20th, 2023

Thank you for shopping at Mensamusa.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days from the date of purchase for a refund or exchange, subject to the following conditions:

• The item must be in its original condition, unused, and undamaged.
• The item must be accompanied by the original receipt or proof of purchase.
• Certain items, such as [list any non-returnable items], are not eligible for return.

**Cancellations:**

To request a cancellation, you must do so within 24 hours of the original purchase. Please contact us at mensamusa2021@gmail.com to initiate the cancellation process. Once an order has been shipped, it cannot be canceled. For further instructions on returning a shipped item, please refer to the information provided above.

**Damages:**

While we take utmost care to ensure that all items are delivered in perfect condition, damage during the shipping process may occur.

If you receive a damaged item, please report it within 48 hours of receiving the item by emailing us at mensamusa2021@gmail.com immediately. Kindly include photos or a video clearly showing the damage in your email. We will make arrangements for the replacement or return of the damaged item.

Please keep in mind that our baskets are individually handmade in Senegal, resulting in natural variations in colors and other characteristics. These variations are an inherent part of the handcrafted process and contribute to the uniqueness and charm of each item. Therefore, such variations are not considered damage but rather a testament to the artisanal craftsmanship of the product.

**Return Process:**

To initiate a return, please follow these steps:

1. Contact our customer support team at mensamusa2021@gmail.com within 30 days of receiving the item to request a return.

2. Our customer support team will provide you with instructions on how to return the item.

3. Pack the item securely in its original packaging, including all accessories and documentation.

4. Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs.

5. Once we receive the returned item, we will inspect it and process your refund or exchange within 30 days.

**Refunds:**

If your return is approved, we will initiate a refund to your original payment method. 

**Exchanges:**

If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Any price differences will be charged or refunded accordingly.

**Contact Us:**

If you have any questions about our Privacy Policy or Return Policy, please contact us at mensamusa2021@gmail.com