Last updated: June 20th, 2023
**Information We Collect:**
When you visit our website, we may collect certain information about your device, browsing actions, and patterns. This information may include your IP address, browser type, operating system, referring URLs, and other information about how you interact with our website.
We may also collect personal information provided by you, such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website.
**How We Use Your Information:**
We use the collected information for the following purposes:
We may share your personal information with the following parties:
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
You have the right to access and update your personal information. You may also request that we delete your personal information, except for any information that we are required to keep for legal purposes.
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or alteration. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Last updated: June 20th, 2023
Thank you for shopping at Mensamusa.com. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days from the date of purchase for a refund or exchange, subject to the following conditions:
To request a cancellation, you must do so within 24 hours of the original purchase. Please contact us at email@example.com to initiate the cancellation process. Once an order has been shipped, it cannot be canceled. For further instructions on returning a shipped item, please refer to the information provided above.
While we take utmost care to ensure that all items are delivered in perfect condition, damage during the shipping process may occur.
If you receive a damaged item, please report it within 48 hours of receiving the item by emailing us at firstname.lastname@example.org immediately. Kindly include photos or a video clearly showing the damage in your email. We will make arrangements for the replacement or return of the damaged item.
Please keep in mind that our baskets are individually handmade in Senegal, resulting in natural variations in colors and other characteristics. These variations are an inherent part of the handcrafted process and contribute to the uniqueness and charm of each item. Therefore, such variations are not considered damage but rather a testament to the artisanal craftsmanship of the product.
To initiate a return, please follow these steps:
1. Contact our customer support team at email@example.com within 30 days of receiving the item to request a return.
2. Our customer support team will provide you with instructions on how to return the item.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs.
5. Once we receive the returned item, we will inspect it and process your refund or exchange within 30 days.
If your return is approved, we will initiate a refund to your original payment method.
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Any price differences will be charged or refunded accordingly.